Careers in customer service

Customer Service Teams and Roles

The first stage of your career starts here and what a great training ground! You will be providing exceptional service to existing customers (or policyholders as they’re also known), to make sure that any problems or queries are resolved quickly and professionally. No two calls are the same and they can range from changing drivers on a policy or taking a payment to simply explaining to a customer more details about their policy. You must be a real people-person, and of course a natural with customers whilst enjoying working in a fast-paced environment!

I first heard of Hastings through friends at college who thought it was a great place to work. I’d worked in a similar type of call centre, but it wasn’t a great place and we weren’t treated particularly well. Hastings was completely different from day one. I started in customer service on a part time basis and then went on to full time.

Since joining, I’ve learned important customer-related skills, which have helped me in all aspects of life. We are customer focused and do everything we can to keep customers well looked after at Hastings.

Everyone is friendly. My team is like a family and we support each other. Working together gets you through the day, but also out of work, they support me and are great to socialise with too.
One of the hardest things about my job is dealing with complaints, for example; a customer who is decent and nice on the call and you help as much as you can, It's always really difficult that there is nothing more, we as a company, can do for them.
I have regular 1-2-1’s with my manager. Everyone here is very friendly and supportive. My career development is encouraged at Hastings.

Hastings Insurance Services Limited, trading as Hastings Direct, is authorised and regulated by the Financial Conduct Authority (register number 311492). Registered Office: Conquest House, Collington Avenue, Bexhill-on-Sea, East Sussex TN39 3LW. Registered in England and Wales no. 3116518. Calls to Hastings will be charged at their standard rates unless it is part of your calling plan.