Teams & roles

How would you like to work for one of the UK's fastest growing insurance providers, helping us deliver refreshingly straightforward service to our customers?

We’re on the lookout for great people with great attitudes, so experience isn't necessary. We’ll invest lots of time getting you ready for your role in our first class training environment. All we need from you is the flexibility to work when our customers need us and to enjoy working with people and as part of a team. If that sounds like you and you have basic computer and communication skills, as well as the drive to go places, you can really grow your career with us. In fact, from day one you'll know what skills you need to do the job you’re in and to move onto the next level. So if you’re looking for a career that is more than just a job, where you can be part of a fun and friendly team, read more about the roles we have on offer or browse our current vacancies and apply!

Customer facing teams
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Customer service
Provide exceptional service to our existing customers. Transform the way our customers interact with us and make each interaction memorable.
Be an expert in our product range and offer our customers the best product for their needs. You'll be the first point of contact when a customer calls the sales line.
Bring your negotiation and communication skills to life as a renewals advisor. When you join as a customer representative, renewals forms part of your career journey at Hastings.

Claims advisor
Uphold our fundamental promise to our customers by delivering great service when it's needed most. Patience, a keen eye for detail and the ability to deal with difficult situations are necessary for this role.
Customer relations
Do you get a warm fuzzy feeling when you've helped somebody out? Join our customer relations team and be the heart and soul of setting things right for our customers.
Claims support
Claims support roles include departments like theft & total loss, recovery, third party property damage, third party injury and third party intervention. Excellent negotiation and analytical skills are required for this role.
Team & call centre leaders
If you're passionate about leading a team of talented individuals to deliver exceptional performance, this is the role for you.

Professional services teams
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Do you like making the most of everything? Join our commercial team to ensure that we're getting the best value for our investments.
If you're a stickler for accuracy, regulation and ensuring everything is done by the book, you'll be right at home in the compliance team.
Digital & marketing
Join the team that promotes the business and communicates with our customers. A cool place where creativity meets performance.

Do you dream of accounts, audits and investments in your sleep? If you love numbers, you'll be right at home with our finance wizards.
Fraud & insight
Are you an amateur Sherlock Holmes? Do you have what it takes to protect our customers from the few who commit fraud?
Human resources
A great company relies on great people like you. Join our human resources team to ensure we're attracting and retaining the highest calibre of talent in the market.
With over 90% of our business completed online, our IT team is fundamental to our success. Join the team to be a part of our evolving digital journey.

Project management
Can you manage a project from start to end? If you're someone who can move mountains, build bridges and excel in cross discipline communication, you'll fit right in.
Property services
Do you enjoy making sure things go smoothly? Our property services teams are the lifeblood of our company.
If numbers, data analysis and forecasting fascinate you – this is your department.

We also have a number of other professional roles that help support and drive our business including risk, procurement and business services. Please browse our vacancies for more…


Hastings Insurance Services Limited, trading as Hastings Direct, is authorised and regulated by the Financial Conduct Authority (register number 311492). Registered Office: Conquest House, Collington Avenue, Bexhill-on-Sea, East Sussex TN39 3LW. Registered in England and Wales no. 3116518. Calls to Hastings will be charged at their standard rates unless it is part of your calling plan.